Covid-19 client information


What to do when arriving for your appointment

When you arrive for you appointment call 781-641-4200 and let us know you are here. You can wait in your car and we will call or text when your stylist is ready for you.

Appointment Booking


Pursuant to the Commonwealth of Massachusetts mandate all services must be scheduled by appointment only, no walk-in services are able to be accommodated. All clients will be required to provide a credit card number at the time of booking to secure the appointment, however you may choose to pay with cash or check at the time of your service.

Mask Requirement

 All clients will be required to wear a protective mask upon entering the salon and throughout the duration of the service.


Social Distancing

 We ask that you do not bring anyone with you to your service, as we are abiding by strict guidelines for gathering in spaces. There will be markings on the floor around the salon, we ask that you abide by the 6-foot rule whenever possible. We ask that you only bring one personal item into the salon. (Purse, phone) All coats and other items must remain in your vehicle. Client coat room is closed. We will be unable to offer beverages, food or magazines. Please do not bring food or drinks into the facility. Robes will not be provided, cutting capes will be provided for protection. If you are receiving color services, please consider suitable clothing options for additional protection.


Sick Policy

 In an effort to maintain a safe and healthy environment, we kindly ask our clients to reschedule their appointment if you are exhibiting any COVID-19 symptoms or have been exposed to anyone who has tested positive for COVID-19 within the past 14 days. Clients who appear ill will be asked to reschedule with a 2 week waiting period. If the stylist is not comfortable with providing services, Bella Capelli West reserves the right to reschedule your appointment and you may be held accountable for payment of the scheduled services. The  Bella Capelli  team members will be closely monitored on a daily basis for the onset of any COVID-19 symptoms. 

New Prices

 Please be advised that, due to all of these new accommodations we must make, adding extra time to services and seeing limited clients per day, PPE equiptment , extra capes and disinfectants  that we must purchase, we are forced to raise our prices going forward